How can we help?

A bug, a feature you want, a question or just a thought: it reaches the same inbox as the Feedback button in the app. For anything about your account or a payment, email support@motionscript.dev. Common questions are answered below.

What is this?
FAQ

The questions people ask first.

Can I create reusable components?+

Yes, and they are called blocks. Save a layer with everything inside it, or a run of commands lifted off one layer, and choose which values stay adjustable: the headline text, the accent colour, whatever genuinely differs between uses. Everything else is saved as it is. The library is per workspace rather than per project, so an entrance you got right once is an entrance you use in every video after it.

Is this application free?+

Yes. The Windows app is free, with every node, command, effect and export format and nothing held back. A local workspace is just a folder on your disk: the project, its scenes and every asset are files in it, and no server ever sees them, so there is no plan to be on, no account to make, and nothing to run out of. Paid plans exist for the cloud side: more storage, syncing between devices, and sharing a workspace with other people. Cloud workspaces are in an invite-only beta for now, and nothing is charged while it runs.

Plans and pricing →
Will I own my data?+

Yes. Your projects, assets and everything you export are yours; we claim no ownership of them, we don't sell them, and neither we nor our AI providers train models on them. A local workspace is plain files in a folder you choose, so copying it is backing it up, and it opens without us. A cloud workspace can come down to your disk whenever you like: Settings → Workspace has Download as local workspace, and the reverse, Upload to cloud, copies a folder into a cloud workspace (anything over a plan's limits is listed and left behind rather than dropped quietly). Finished videos export in standard formats, and your account data can be downloaded from Settings → Security.

Your content, in the terms →
Do I need to write my own code?+

No. Everything is panels, a canvas and a timeline: you pick a layer, press + on its command list, choose from what that layer can do, and set the numbers in fields. There is a TypeScript escape hatch (you can write your own node types and link them into a project) but nothing on the built-in path asks for it.

Build your first video →
What kinds of components are available?+

Shapes and text, images and video, layout rows and columns and masks, charts, diagrams, LaTeX and syntax-highlighted code, waveforms, a 3D viewport with meshes in it, and a UI shelf for videos about software: a cursor, a switch, a button, a window. What matters more than the count is that a type knows what it is, so a chart offers Draw Chart and Spotlight Series where eleven rectangles pretending to be a chart cannot.

The component catalogue →
How do I report a bug?+

Use the form on the help page, or the Feedback button in the app, which attaches your app version and language for you. Say what you did, what you expected and what happened instead; a scene that reproduces it is worth more than a description of one. For anything about your account or a payment, email support@motionscript.dev instead. A bug in the open-source SDK itself goes on its GitHub issues.

Report it →